Article 1. Applicability
1.1 These terms and conditions are applicable on all orders and agreements with Design Loves You. These terms and conditions can be downloaded from our website www.designlovesyou.com.
1.2 Unless agreed otherwise, these term and conditions apply to all agreements between customer and Design Loves You. Accepting an offer or placing an order shall mean that you accept these terms and conditions.
1.3 The provisions in these conditions may only be deviated from in writing, in which case the other provisions shall remain in full force.
1.4 All rights and claims agreed in these conditions and in any other agreements for Design Loves You’s benefits shall likewise be agreed for the benefit of intermediaries and other third parties engaged by Design Loves You.
Article 2. Offers/agreements
2.1 All of Design Loves You’s offers shall be without obligation, and Design Loves You shall expressly reserve the right to change prices, in particular, if necessary under statutory or other requirements.
2.2 An agreement shall only be concluded after Design Loves You accepts your order. Design Loves You shall be entitled to refuse orders or attach certain conditions to delivery, unless expressly stated otherwise. If an order is not accepted, Design Loves You shall indicate this within 7 working days after receiving the order.
Article 3. Prices and payment
3.1 Unless otherwise stated or agreed on in writing, the prices stated for the products and services offered shall be in euros (€), including 21% VAT and excluding handling and shipping costs, any taxes or other levies.
3.2 Products are delivered upon receipt of payment, unless agreed otherwise.
3.3 If a payment is reversed for whatever reason at a later date after receipt by Design Loves You and delivery has been made in the meantime, this shall never discharge the party making the order from its payment obligation.
3.4 If, after a written demand by Design Loves You, a payment is still not received by Design Loves You within five working days, you shall owe € 10,00 in administrative costs. If Design Loves You contracts out its claim for collection, you shall also owe the out-of-court collection costs actually incurred.
3.5 If you fail to make any payment, Design Loves You shall be entitled to suspend or rescind the agreement concerned and related agreements (or the performance thereof).
3.6 If the prices for the products and services increase in the period between the order and the execution thereof, this price increase shall not be passed on, except for price changes resulting from changes in VAT rates or other taxes or levies.
Article 4. Delivery / approval period
4.1 The delivery dates stated by Design Loves You shall merely be indicative. You shall not be entitled to any damages if a delivery date is exceeded, nor shall you be entitled to cancel the order or rescind the agreement.
Article 5. Retention of title
5.1 If you already owe an amount to Design Loves You under any agreement, title to delivered products shall not be transferred until you have paid that amount. The responsibility regarding the products shall already be transferred to you at the time of delivery.
Article 6. Intellectual and industrial property right
6.1 You must respect all intellectual and industrial property rights attached to the products delivered by Design Loves You in full and unconditionally.
Article 7. Complaints and liability
7.1 Upon delivery, you are obliged to inspect the products to determine whether or not they comply with the agreement. If this is not the case, you must inform Design Loves You in writing, stating reasons, as soon as possible and, in any event, within 14 working days after delivery.
7.2 If it is demonstrated that the products do not comply with the agreement, Design Loves You shall have the option of replacing the products concerned with new products in exchange for return of the products or refunding the invoice amount of the products.
7.3 If you do not wish to take possession of a product for any reason, you shall be entitled to return the product to Design Loves You within 14 working days after delivery. Return shipments shall only be accepted in this case if the product and packaging have not been damaged, with the return shipment costs being borne by you as well.
7.4 Return shipments with insufficient postage shall not be accepted.
7.5 The return shipments accepted by Design Loves You shall be replaced with a substitute product, or the original invoice amounts refunded excl. postage & handling costs, as soon as possible. Refunds shall be given within 14 days of receipt of the returned product.
7.6 Design Loves You shall not assume any liability whatsoever for damage claims or consequential damage in whatever capacity substantiated as a result of the use of its products by consumers or third parties.
Article 8. Orders/communication
8.1 Design Loves You shall not be liable for misunderstandings, mutilation, delays or improper transmission of orders and messages resulting from the use of the Internet or any other means of Design Loves You, or between Design Loves You and third parties, insofar as pertaining to the relation between you and Design Loves You, unless and insofar as there has been an intentional act/omission or gross negligence on Design Loves You’s part.
Article 9. Force Majeure
9.1 Without prejudice to the other rights it has, Design Loves You shall, in the case of force majeure, be entitled, at its option, to suspend execution of your order or rescind the agreement without court intervention, by informing you of this in writing and without Design Loves You being obliged to pay any damages, unless, in the given circumstances, this would be unacceptable according to the principles of reasonableness and fairness.
9.2 Force majeure shall mean any breach which cannot be attributed to Design Loves You, because it is not at fault, and for which it does not bear responsibility pursuant to law, acts intended to have legal effect or generally accepted standards.
Article 10. Miscellaneous
10.1 If you provide your address to Design Loves You in writing or e-mail, Design Loves You shall be entitled to send all orders to that address, unless you provide another address in writing or e-mail another where your orders should be sent to.
10.2 Even if deviations from these conditions have been permitted by Design Loves You, whether tacitly or not, for a short or long time period, this shall not affect its right to still demand immediate and strict compliance with these conditions. You may never assert any right based on the fact that Design Loves You has applied these conditions in a lenient manner.
10.3 Should one or more of the provisions of these conditions or any other agreement with Design Loves You be contrary to any applicable legal requirement, the provision concerned shall cease to have effect and shall be replaced with a new, similar provision permissible at law to be determined by Design Loves You.
10.4 Design Loves You shall be entitled to utilize third parties in executing your order(s).
Article 11. Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these conditions apply, including these conditions, are exclusively governed by Dutch law.
11.2 All disputes between the Parties shall exclusively be brought before the competent court in the Netherlands.
Design Loves You is a trademark of Lucas en Lucas V.O.F.
Lucas en Lucas V.O.F.
5041 GJ Tilburg
Marijke Lucas +31(0)6-19858959
Sander Lucas +31(0)6-41252353
Studio / Office
Design Loves You
5041 GJ Tilburg
Chamber of Commerce
9:00 - 17:30 (CET)
Visits by appointment only
If you still have questions after reading the above information, please send us an email: